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CONTACT US

HOW TO GET THERE

FREQUENTLY ASKED QUESTIONS

  • DOES THE HOTEL OFFER ALL INCLUSIVE?

    WE DO NOT WORK WITH ALL INCLUSIVE. ALL OUR RATES INCLUDE BREAKFAST. WE ALSO WORK WITH HALF BOARD (BREAKFAST AND DINNER) OR FULL BOARD (BREAKFAST, LUNCH AND DINNER) FOOD SYSTEM.

  • DOES THE HOTEL WORK WITH DAY USE? IF YES, HOW DOES IT WORK?

    YES, YOU CAN SPEND THE DAY AT OUR HOTEL FREELY USING ALL PUBLIC AREAS FROM 10AM TO 5PM.

  • WHAT DOCUMENTS MUST BE PRESENTED AT CHECK-IN?

    • GUESTS OVER 18 YEARS OF AGE

  • WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

    CHECK-IN STARTS AT 2:00 PM AND CHECK-OUT IS BY NOON. THERE IS NO PROBLEM IN CHECK-IN AFTER 2:00 PM, EVEN IN THE EARLY MORNING, AS OUR RECEPTION IS OPEN 24 HOURS. TO EXTEND YOUR CHECK-OUT PERIOD OR CHECK-IN EARLIER, PLEASE CONTACT RECEPTION BY PHONE, AS SOMETIMES THIS CAN AFFECT THE PRICES OF YOUR STAY. IF YOU NEED TO LEAVE YOUR LUGGAGE AT THE HOTEL BEFORE CHECK-IN OR AFTER CHECK-OUT, WE HAVE A FREE LUGGAGE STORAGE FACILITY.

  • HOW DOES THE FREE CHILD SYSTEM WORK?

    RESERVATIONS MADE DIRECTLY WITH OUR RESERVATION CENTER OR WITH OUR AGENTS AND TRAVEL AGENCIES, ENTITLE UP TO TWO CHILDREN UNDER 12 YEARS OF AGE FREE OF CHARGE, AS LONG AS THEY ARE ACCOMPANIED BY TWO PAYING ADULTS IN THE SAME APARTMENT.

  • WHAT IS REQUIRED FOR HOSTING A CHILD OR UNDERAGE ADOLESCENT?

    • GUESTS UNDER 18 YEARS OF AGE - ACCOMPANIED BY THEIR PARENTS

  • WHAT ARE THE LEISURE OPTIONS AND OPENING HOURS?

    YOU CAN USE THE HOTEL'S SWIMMING POOLS FROM 9 AM TO 6 PM. THE GAMES ROOM AND KIDS CLUB ARE OPEN FROM 9 AM TO 10 PM. WE HAVE A MOVIE SHOWING EVERY DAY; 6 PM FOR CHILDREN. EVERY WEEK WE OFFER SHOWS WITH LIVE MUSIC. WE ALSO HAVE RECREATION FOR CHILDREN AND ADULTS FROM 9 AM. CHECK OUT OUR PROGRAM!

  • DOES THE HOTEL HAVE WI-FI? IS IT FREE?

    YES, WE OFFER WI-FI INTERNET THROUGHOUT THE HOTEL, BOTH IN COMMON AREAS AND IN THE APARTMENTS.

  • IS PARKING FREE?

    YES, WE OFFER FREE PRIVATE PARKING FOR OUR GUESTS AVAILABLE ON SITE (NO RESERVATION REQUIRED).

  • ARE PETS ALLOWED?

    WE LOVE AND RESPECT PETS, BUT AT THE MOMENT WE DO NOT RECEIVE PETS.

  • WHAT IS THE VOLTAGE OF THE SOCKETS, 110V OR 220V?

    OUR SOCKETS ARE BRAZILIAN STANDARD WITH THREE PINS AND HERE THE VOLTAGE IS 220V, WE OFFER HAIR DRYERS IN ALL APARTMENTS AND IRONS WHEN REQUESTED AT RECEPTION.

  • WHAT SERVICES ARE NOT INCLUDED IN THE DAILY RATE?

    ALL INCLUSIVE; DRINKS; MASSAGE SERVICE; PARTY KIST; ROMANTIC PACKAGES; MEALS IN THE EXCLUSIVE GAZEBO; LAUNDRY; TRANSFERS AND TOURS.

  • HOW DO I HIRE A TRANSFER SERVICE?

    WE ALWAYS RECOMMEND LUCK RECEPTIVO. IN ADDITION TO TRANSFERS, THEY OFFER GUIDED TOURS OF THE BEACHES AND TOURIST ATTRACTIONS IN THE REGION. FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE IN THE "TRANSFERS - TOURS" SECTION OR SEND AN EMAIL TO RESERVAS@SOLAR PORTODEGALINHAS.COM.BR AND REQUEST A QUOTE.

  • WHAT ARE THE PAYMENT METHODS?

    OUR RESERVATIONS CAN BE PAID BY CREDIT CARD (VISA, MASTER, AMEX, DINERS AND ELO) AND THE INSTALLMENT DEPENDS ON THE VALUE OF THE RESERVATION. WE ACCEPT PAYMENTS IN UP TO 12 INTEREST-FREE INSTALLMENTS WITH A MINIMUM INSTALLMENT OF R$200.00. WE ALSO ACCEPT PAYMENT BY BANK DEPOSIT OR PIX. PLEASE CONTACT THE RESERVATIONS CENTER BY EMAIL CONTATO@SOLAR PORTODEGALINHAS.COM.BR OR BY PHONE 55 81 3771-9802. WE DO NOT ACCEPT PAYMENTS BY BANK DEPOSIT FOR LAST MINUTE RESERVATIONS.

  • HOW DO I REQUEST A CRIB IN THE APARTMENT?

    YES, WE PROVIDE CRIBS FOR OUR CUSTOMERS WHO NEED THEM. TO REQUEST THEM, JUST TALK TO ONE OF OUR ATTENDANTS AT THE HOTEL RECEPTION AT THE TIME OF CHECK-IN OR WHEN THE RESERVATION IS MADE. IN ADDITION, WE HAVE A BABY KITCHEN THAT HAS THE UTENSILS AND APPLIANCES NECESSARY FOR PREPARING YOUR BABY'S MEAL.

  • CAN I SMOKE IN THE HOTEL?

    OUR HOTEL IS NON-SMOKING. SMOKING IS ONLY PERMITTED IN OPEN, UNCOVERED OUTDOOR AREAS AND AWAY FROM OTHER GUESTS.

  • HOW DO THEMED PARTY KITS RESERVATIONS WORK?

    WE OFFER A GIFT TO OUR GUESTS WHO ARE HAVING A BIRTHDAY, AS LONG AS YOU INFORM US IN ADVANCE (AT LEAST 24 HOURS) WHEN YOU MAKE YOUR RESERVATION OR AT RECEPTION. WE ALSO OFFER A THEMED PARTY KITS SERVICE, WITH SWEETS AND SAVORY SNACKS. YOU CAN REQUEST A QUOTE THROUGH OUR RESERVATION CENTER. PLEASE SEND US AN EMAIL TO RESERVAS@SOLARPORTODEGALINHAS.COM.BR INFORMING US OF YOUR STAY WITH US ON THIS DAY SO WE CAN CELEBRATE TOGETHER!

  • I HAD A PROBLEM WITH HOSTING, HOW CAN I SOLVE IT?

    THROUGH OUR RESERVATION CENTER:

  • DOES THE HOTEL HAVE PROMOTIONS OR GIVEAWAYS ON SOCIAL MEDIA?

    NO, WE DO NOT RUN GIVEAWAYS OR PROMOTIONS ON OUR SOCIAL NETWORKS OR ON THE SOCIAL NETWORKS OF OTHER PEOPLE AND COMPANIES.

  • DOES THE HOTEL CONTACT ME ASKING FOR CREDIT CARD DETAILS THROUGH SOCIAL MEDIA?

    NO, WE DO NOT PROCESS RESERVATIONS OR PAYMENT REQUESTS THROUGH SOCIAL MEDIA. OUR RESERVATION CENTER ONLY WORKS THROUGH THE FOLLOWING CHANNELS:

  • ARE THERE OTHER SOLAR PROFILES ON INSTAGRAM?

    OUR ONLY OFFICIAL PROFILE IS @SOLAR PORTODEGALINHAS.

  • HOW DO I KNOW IF A TRAVEL AGENCY IS SAFE TO BOOK WITH?

    YOU CAN CONFIRM IF THE TRAVEL AGENCY IS SAFE AND IF IT IS OUR PARTNER THROUGH OUR BOOKING CENTER:

  • I'M AFRAID TO PUT MY CREDIT CARD ON THE SITE. IS IT REALLY SAFE?

    YES, RESERVATIONS MADE ON OUR WEBSITE'S BOOKING ENGINE ARE SECURE.

  • HOW DO I KNOW IF MY AGENCY RESERVATION IS REALLY CONFIRMED?

    YOU CAN CONFIRM YOUR RESERVATION THROUGH OUR RESERVATION CENTER:

  • ARE THERE RESTRICTIONS ON USE OF THE POOLS AND WHAT ARE THEY?

    USE OF THE POOL IS ONLY PERMITTED WITH SWIMWEAR (BIKINI, SWIMSUITS, SHORTS OR BERMUDA SHORTS);

  • DO THE APARTMENTS HAVE AN IRON FOR GUESTS?

    YES, WE PROVIDE THEM ON REQUEST. THE IRON AND IRONING BOARD CAN BE REQUESTED FROM THE HOTEL RECEPTION, THEY WILL BE DELIVERED TO THE APARTMENT AND THERE IS NO ADDITIONAL COST.

  • CAN PAYMENT BE MADE IN PERSON AT CHECK-IN?

    YES, GUESTS CAN MAKE THEIR PAYMENT DIRECTLY AT RECEPTION. HOWEVER, 50% OF THE TOTAL VALUE OF THE DAILY RATES MUST BE PAID IN ADVANCE. WE ACCEPT CREDIT CARDS, DEBIT CARDS AND BANK DEPOSITS. WE ACCEPT CREDIT CARD PAYMENTS ONLY FROM GUESTS AND ON PRESENTATION OF THE PHYSICAL CARD AT THE HOTEL RECEPTION. WE DO NOT ACCEPT PAYMENTS BY VIRTUAL CARD.

  • IS IT ALLOWED TO BRING FOOD AND DRINKS INTO THE HOTEL?

    YES, CONSUMPTION IS ONLY PERMITTED INSIDE THE APARTMENT.

  • DOES THE HOTEL OFFER ANY BEACH ITEMS FOR ITS GUESTS?

    WE OFFER 1 BEACH/POOL TOWEL FOR EACH GUEST PER DAY.

  • WHAT TYPES OF CURRENCIES DO YOU ACCEPT?

    ONLY BRAZILIAN CURRENCY, REAL.

  • HOW TO GET TO THE HOTEL FOR THOSE ARRIVING INTO THE CITY BY PLANE?

    ARRIVE AT SOLAR HOTEL WITH EVEN MORE COMFORT AND SAFETY. LEAVING RECIFE-PE INTERNATIONAL AIRPORT, WE RECOMMEND LUCK RECEPTIVO TRANSFER. FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE IN THE "TRANSFERS - TOURS" SECTION OR SEND AN EMAIL TO RESERVAS@SOLAR PORTODEGALINHAS.COM.BR AND REQUEST A QUOTE.

  • HOW FAR IS THE HOTEL FROM THE BEACH?

    WE ARE ON THE SEASIDE OF CUPE BEACH. 2.5 KM AWAY ARE THE FAMOUS NATURAL POOLS OF THE VILLAGE OF PORTO DE GALINHAS, WHERE YOU CAN TAKE A BEAUTIFUL RIDE ON A RAFT, DIVE WITH LITTLE FISH AND TAKE A PEACEFUL SWIM IN WARM WATERS. ALSO A FEW KILOMETERS AWAY ARE THE BEACHES OF MURO ALTO AND MARACAÍPE. THERE ARE BEACHES FOR ALL TASTES.

  • HOW FAR IS THE HOTEL FROM THE NEAREST AIRPORT(S)?

    THE HOTEL SOLAR PORTO DE GALINHAS IS LOCATED ON THE SEASIDE OF THE CHARMING CUPE BEACH, 50 KM FROM RECIFE-PE INTERNATIONAL AIRPORT.

  • WHAT ARE THE OPENING HOURS FOR THE HOTEL'S LEISURE AREAS?

    YOU CAN USE THE HOTEL'S SWIMMING POOLS FROM 9 AM TO 6 PM. EVERY DAY WE OFFER LIVE MUSIC IN THE EVENING; THE GAMES ROOM AND KIDS CLUB ARE OPEN FROM 9 AM TO 10 PM. WE ALSO HAVE RECREATION FOR CHILDREN AND ADULTS FROM 9 AM. CHECK OUT OUR PROGRAM!

  • WHAT ARE THE HOTEL RESTAURANT HOURS?

    COFFEE IS SERVED EVERY DAY FROM 7AM TO 10AM AND OUR RESTAURANT OPENS WITH AN ALL-you-can-eat BUFFET OR À LA CARTE. BUT DON'T WORRY, IF OUR RESTAURANT IS CLOSED YOU CAN ENJOY OUR 24-HOUR ROOM-SERVICE WITH SNACKS AND MANY OTHER DELICIOUS TASTES!

  • DO THE RESTAURANT MENUS INCLUDE FOODS FOR RESTRICTIVE DIETS?

    WE PREPARE MEALS FOR PEOPLE WHO ARE INTOLERANT OR ALLERGIC TO SOME TYPE OF FOOD IN OUR HOTEL KITCHEN, YES, WITH ALL THE HYGIENE AND FOOD SAFETY PREPARATIONS. OUR PREPARATIONS FOR RESTRICTIVE DIETARY DIET ARE NOT 100% FREE, SO THEY MAY CONTAIN TRACES OF GLUTEN, LACTOSE, EGGS OR SOY.

  • WHAT ARE THE BEVERAGE OPTIONS AVAILABLE AT THE HOTEL?

    WE HAVE AN EXTENSIVE LIST OF WINE, CHAMPAGNE, DRINKS AND BEERS, AS WELL AS NON-ALCOHOLIC OPTIONS SUCH AS FRESH JUICES AND COCKTAILS. OUR 24-HOUR ROOM SERVICE CAN BRING ANY DRINKS AVAILABLE IN OUR BAR TO THE COMFORT OF YOUR SUITE. IN THE MINIBAR IN YOUR ROOM YOU WILL FIND SOME DRINKS OPTIONS: WATER, SOFT DRINK, BEER, SNACKS AND SOME SNACKS. ALL DRINKS ARE PAID FOR SEPARATELY.

  • WHAT IS INCLUDED IN EACH DAILY RATE?

    BREAKFAST IS INCLUDED IN YOUR DAILY RATE, AS WELL AS THE USE OF THE HOTEL'S LEISURE AREAS, SUCH AS OUTDOOR POOLS, GAMES ROOM, KIDS CLUB AND CINEMA. RECREATION AND MUSICAL ATTRACTIONS ARE ALSO INCLUDED.

  • WHAT TIME IS RECEPTION OPEN UNTIL?

    OUR RECEPTION IS OPEN 24/7. PEACE OF MIND AND SECURITY SO YOU CAN LEAVE AND ARRIVE AT THE TIME THAT FEELS BEST!

  • DOES THE HOTEL OFFER ROOM SERVICE?

    YES, WE OFFER ROOM SERVICE FOR GUESTS WHO WANT ROOM SERVICE AND TO ENJOY SOLAR'S WONDERFUL CUISINE, THE SERVICE WORKS 24 HOURS.

  • IS THERE A TEAM THAT SPEAKS OTHER LANGUAGES?

    YES, OUR TEAM IS READY TO ASSIST YOU IN 3 LANGUAGES: ENGLISH, SPANISH AND PORTUGUESE.

  • WHAT AMENITIES ARE PAID FOR SEPARATELY?

    MASSAGE SERVICE; PARTY KIST; ROMANTIC PACKAGES; MEALS IN THE EXCLUSIVE GAZEBO; TRANSFERS AND TOURS; LAUNDRY.

  • WHAT DOES EVERY APARTMENT HAVE?

    AIR CONDITIONING; MINIBAR; TELEPHONE; ELECTRONIC LOCK; ELECTRONIC SAFE; HAIRDRYER; WARDROBE/CLOSET; FREE BATH AMENITIES; CABLE CHANNELS; FLAT SCREEN TV; HAMMOCK. (ELECTRIC KETTLE IN STANDARD AND SUPERIOR ROOMS / ESPRESSO COFFEE MAKER IN LUXURY AND SUPERLUXURY ROOMS).

  • EMAIL TO RECEIVE RESERVATION CONFIRMATION REQUESTS?

    YOU CAN CONFIRM YOUR RESERVATION THROUGH OUR RESERVATION CENTER:

  • WHAT TO BRING DURING YOUR STAY?

    LIGHT CLOTHING AND SWIMSUITS ARE RECOMMENDED.

  • WHAT IS THE WEATHER AND TEMPERATURE LIKE IN THE CITY?

    THE AVERAGE TEMPERATURE IN THE REGION IS 25 °C, IN OTHER WORDS, YOU PROBABLY WON'T FEEL COLD.

  • TO CHANGE THE CHECK-IN OR CHECK-OUT TIME OR DATE?

    CHECK-IN AND CHECK-OUT TIMES ARE FIXED, CHECK-IN STARTS AT 2:00 PM; AND CHECK-OUT STARTS BY 12:00 PM ON THE SCHEDULED DAY OF DEPARTURE. CHECK-IN BEFORE THE SET TIME IS ONLY POSSIBLE UPON CONSULTATION OF AVAILABILITY ON THE SAME DAY OF RESERVATION.

  • DOES THE HOTEL HAVE WHEELCHAIR ACCESSIBILITY IN THE ROOMS AND COMMON AREAS?

    YES, WE HAVE WHEELCHAIRS, ELEVATORS, SWIMMING POOLS WITH RAMPS AND CONNECTED APARTMENTS. IN ADDITION, WE ALSO OFFER AN AMPHIBIOUS CHAIR TO GUESTS WHO WANT TO GO FOR A SWIMMING IN THE SEA (BY ADVANCE SCHEDULE), WITH THE ACCOMPANIMENT OF LIFEGUARDS OR THE FIRE DEPARTMENT.

  • WHAT TRANSPORTATION OPTIONS ARE AVAILABLE AT THE HOTEL?

    OUR HOTEL HAS TAXIS AVAILABLE, YOU CAN ALSO USE UBER OR PUBLIC TRANSPORTATION (LOCAL). IN ADDITION, WE CAN RECOMMEND CAR RENTAL COMPANIES AT RECEPTION.