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Select the age of the children!

FREQUENTLY ASKED QUESTIONS

  • DOES THE HOTEL OFFER ALL INCLUSIVE?

    WE DO NOT WORK WITH ALL INCLUSIVE. ALL OUR RATES INCLUDE BREAKFAST. WE ALSO WORK WITH A MEAL SYSTEM IN HALF BOARD (BREAKFAST AND DINNER) OR FULL BOARD (BREAKFAST, LUNCH AND DINNER).

  • DOES THE HOTEL WORK WITH DAY USE? IF YES, HOW DOES IT WORK?

    YES, YOU CAN SPEND THE DAY AT OUR HOTEL FREELY USING ALL PUBLIC AREAS FROM 9 AM TO 5 PM.

  • WHICH DOCUMENTS MUST BE PRESENTED AT CHECK-IN?

    • GUESTS OVER 18 YEARS OLD

  • WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

    CHECK-IN STARTS FROM 2PM AND CHECK-OUT IS UNTIL 12PM. THERE IS NO PROBLEM IN CHECKING IN AFTER 2PM, EVEN IN THE EARLY DAY, BECAUSE OUR RECEPTION WORKS 24HOURS. TO EXTEND THE CHECK-OUT PERIOD OR EARLY CHECK-IN CONSULT THE RECEPTION BY PHONE, SOMETIMES THIS MAY CHANGE THE VALUES OF YOUR STAY. IF YOU NEED TO LEAVE YOUR LUGGAGE AT THE HOTEL BEFORE CHECK-IN OR AFTER CHECK-OUT WE HAVE A LUGGAGE STORE AVAILABLE FREE OF CHARGE.

  • HOW DOES THE FREE CHILD SYSTEM WORK?

    RESERVATIONS MADE DIRECTLY WITH OUR RESERVATION CENTER OR WITH OUR AGENTS AND TRAVEL AGENCIES, ENTRY UP TO TWO CHILDREN UNDER THE AGE OF 12 FREE, AS LONG AS THEY ARE ACCOMPANIED BY TWO PAYING ADULTS IN THE SAME ROOM.

  • WHAT IS NEEDED FOR ACCOMMODATION OF A CHILD OR ADOLESCENT UNDER AGE?

    • GUESTS UNDER THE AGE OF 18 - ACCOMPANIED BY PARENTS

  • WHAT ARE THE LEISURE OPTIONS AND HOURS OF OPERATION?

    YOU CAN USE THE HOTEL SWIMMING POOLS FROM 9AM UNTIL 6PM. THE GAMES ROOM AND KIDS CLUB OPERATE FROM 9AM TO 10PM. EVERY DAY WE HAVE A MOVIE SESSION; 6PM FOR CHILDREN. EVERY WEEK WE OFFER SHOWS WITH LIVE MUSIC. ALSO, WE HAVE CHILDREN AND ADULT RECREATION FROM 9 AM. CHECK OUT OUR SCHEDULE!

  • DOES THE HOTEL HAVE WIFI? ITS FREE?

    YES, WE OFFER WI-FI INTERNET IN THE ENTIRE HOTEL, BOTH IN THE COMMON AREAS AND IN THE APARTMENTS.

  • IS PARKING FREE?

    YES, WE OFFER FREE PRIVATE PARKING FOR OUR GUESTS AVAILABLE ON SITE (NO RESERVATION REQUIRED).

  • ARE PETS ALLOWED?

    WE LOVE AND RESPECT PETS, BUT AT THE MOMENT WE DO NOT ACCEPT PETS.

  • WHAT IS THE VOLTAGE OF THE SOCKETS, 110V OR 220V?

    OUR SOCKETS ARE BRAZILIAN STANDARD WITH THREE PINS AND HERE THE VOLTAGE IS 220V, WE OFFER HAIRDRYERS IN ALL ROOMS AND IRONS WHEN REQUESTED AT RECEPTION.

  • WHAT SERVICES ARE NOT INCLUDED IN THE RATE?

    ALL INCLUSIVE; DRINKS; MASSAGE SERVICE; KIST PARTIES; ROMANTIC PACKAGES; EXCLUSIVE GAZEBO MEALS; LAUNDRY; TRANSFER AND TOURS.

  • HOW DO I BOOK A TRANSFER SERVICE?

    WE ALWAYS INDICATE LUCK RECEPTIVO. IN ADDITION TO THE TRANSFER, THEY TAKE GUIDED TOURS THROUGH THE BEACHES AND TOURIST SPOTS IN THE REGION. FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE IN THE "TRANSFER - TOURS" SECTION OR SEND AN EMAIL TO RESERVAS@SOLAR PORTODEGALINHAS.COM.BR AND ASK FOR A QUOTE.

  • WHAT ARE THE FORMS OF PAYMENT?

    OUR RESERVATIONS CAN BE PAID BY CREDIT CARD (VISA, MASTER, AMEX, DINERS AND ELO) AND THE INSTALLMENT DEPENDS ON THE VALUE OF THE RESERVATION. WE ALSO ACCEPT PAYMENT THROUGH BANK DEPOSIT OR PIX. PLEASE CONTACT THE RESERVATION CENTER BY EMAIL CONTATO@SOLAR PORTODEGALINHAS.COM.BR OR BY PHONE 55 81 3552-0404. WE DO NOT ACCEPT PAYMENT WITH BANK DEPOSIT FOR LAST MINUTE RESERVATIONS.

  • HOW DO I REQUEST A CRADLE IN THE APARTMENT?

    YES, WE PROVIDE COTS FOR OUR CUSTOMERS WHO NEED IT, TO REQUEST IT, JUST SPEAK TO ONE OF OUR ATTENDANTS AT THE HOTEL RECEPTION AT THE TIME OF CHECK-IN OR WHEN THE RESERVATION IS MADE. ALSO, WE HAVE A BABY CUP WHICH HAS UTENSILS AND APPLIANCES NEEDED TO PREPARE YOUR BABY'S MEALS.

  • CAN I SMOKE IN THE HOTEL?

    OUR HOTEL IS NON-SMOKING. SMOKING IS ALLOWED ONLY IN OUTDOOR OPEN AREAS, NOT COVERED AND AWAY FROM OTHER GUESTS.

  • HOW DO THEME PARTY KITS RESERVATIONS WORK?

    WE OFFER A GIFT FOR OUR BIRTHDAY GUESTS, AS LONG AS THEY ARE PREVIOUSLY INFORMED (MINIMUM OF 24 HOURS) AT THE ACT OF RESERVATION OR AT THE TIME OF RECEPTION. WE ALSO HAVE A PARTY KITS SERVICE WITH THEMES, SWEET AND SALTY. IT IS POSSIBLE TO REQUEST A BUDGET THROUGH OUR BOOKING CENTER. WE ASK YOU TO SEND US AN EMAIL TO RESERVAS@SOLARPORTODEGALINHAS.COM.BR INFORMING YOUR STAY WITH US ON THIS DAY TO CELEBRATE TOGETHER!

  • I HAD A PROBLEM WITH THE HOSTING, HOW CAN I SOLVE IT?

    THROUGH OUR BOOKING CENTER:

  • DOES THE HOTEL PROVIDE PROMOTIONS OR GIVEAWAYS ON SOCIAL MEDIA?

    NO, WE DO NOT RUN GIVEAWAYS OR PROMOTIONS ON OUR SOCIAL NETWORKS OR ON THE SOCIAL NETWORKS OF OTHER PEOPLE AND COMPANIES.

  • DOES THE HOTEL CONTACT YOU REQUESTING CREDIT CARD DETAILS THROUGH SOCIAL MEDIA?

    NO, WE DO NOT MAKE RESERVATION PROCEDURE AND REQUEST PAYMENTS THROUGH SOCIAL NETWORKS. OUR BOOKING CENTER WORKS ONLY THROUGH THE CHANNELS:

  • ARE THERE OTHER SOLAR PROFILES ON INSTAGRAM?

    OUR ONLY OFFICIAL PROFILE IS @SOLAR PORTODEGALINHAS.

  • HOW DO I KNOW IF A TRAVEL AGENCY IS SAFE TO BOOK?

    YOU CAN CONFIRM IF THE TRAVEL AGENCY IS SAFE AND IF IT IS OUR PARTNER THROUGH OUR BOOKING CENTER:

  • I'M AFRAID TO PUT MY CREDIT CARD ON THE SITE. IS IT REALLY SAFE?

    YES, RESERVATIONS MADE IN OUR BOOKING ENGINE ON OUR WEBSITE ARE SAFE.

  • HOW DO I KNOW IF MY AGENCY RESERVATION IS REALLY CONFIRMED?

    YOU CAN CONFIRM YOUR RESERVATION THROUGH OUR BOOKING CENTER:

  • ARE THERE RESTRICTIONS FOR THE USE OF THE SWIMMING POOLS AND WHAT ARE THEY?

    USE OF THE SWIMMING POOL IS ALLOWED ONLY WITH SWIMMING CLOTHES (BIKINE, SUNGA, SHORTS AND SHORTS);

  • DO THE APARTMENTS HAVE AN IRON FOR THE GUESTS?

    YES, WE AVAILABLE UPON REQUEST. THE IRON AND IRONING BOARD CAN BE REQUESTED AT THE HOTEL RECEPTION, IT WILL BE DELIVERED TO THE ROOM AND AT NO ADDITIONAL COST.

  • CAN THE PAYMENT BE MADE IN PRESENTIAL AT CHECK-IN?

    YES, GUESTS CAN MAKE THEIR PAYMENT DIRECTLY AT RECEPTION. HOWEVER, 50% OF THE TOTAL AMOUNT OF THE DAILY ROOMS MUST BE PAID IN ADVANCE. WE ACCEPT CREDIT, DEBIT AND BANK DEPOSIT CARDS. WE ACCEPT PAYMENT BY CREDIT CARD ONLY FROM GUESTS AND WITH PAYMENT OF THE PHYSICAL CARD AT THE HOTEL RECEPTION. WE DO NOT ACCEPT VIRTUAL CARD PAYMENTS.

  • IS IT PERMITTED TO BRING FOOD AND DRINKS TO THE HOTEL?

    YES, BEING CONSUMPTION ALLOWED ONLY INSIDE THE APARTMENT.

  • DOES THE HOTEL OFFER ANY BEACH GOODS FOR ITS GUESTS?

    WE OFFER 1 BEACH/POOL TOWEL FOR EACH GUEST PER DAY.

  • WHAT TYPES OF CURRENCIES DO YOU ACCEPT?

    ONLY BRAZILIAN CURRENCY, REAL.

  • HOW TO GET TO THE HOTEL FOR THOSE WHO ARRIVE BY PLANE TO THE CITY?

    ARRIVE AT SOLAR HOTEL WITH EVEN MORE COMFORT AND SAFETY. LEAVING THE INTERNATIONAL AIRPORT OF RECIFE-PE, WE RECOMMEND THE TRANSFER BY LUCK RECEPTIVO. FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE IN THE "TRANSFER - TOURS" SECTION OR SEND AN EMAIL TO RESERVAS@SOLAR PORTODEGALINHAS.COM.BR AND ASK FOR A QUOTE.

  • WHAT IS THE DISTANCE FROM THE HOTEL TO THE BEACH?

    WE ARE ON THE SEASIDE OF CUPE BEACH. 2.5 KM ARE THE FAMOUS NATURAL SWIMMING POOLS IN VILA DE PORTO DE GALINHAS, WHERE YOU CAN TAKE A BEAUTIFUL JANGADA RIDE, DIVE WITH FISH AND TAKE A QUIET SHOWER IN WARM WATER. ALSO A FEW KILOMETERS ARE THE BEACHES OF MURO ALTO AND MARACAÍPE. THERE ARE BEACHES FOR ALL TASTE.

  • WHAT IS THE DISTANCE FROM THE HOTEL TO THE NEAREST AIRPORT(S)?

    THE HOTEL SOLAR PORTO DE GALINHAS IS LOCATED BY THE SEA OF THE CHARMING BEACH OF CUPE, 50 KM FROM THE INTERNATIONAL AIRPORT OF RECIFE-PE.

  • WHAT ARE THE HOTEL LEISURE AREAS HOURS?

    YOU CAN USE THE HOTEL SWIMMING POOLS FROM 9AM UNTIL 6PM. EVERY DAY WE OFFER LIVE MUSICAL ATTRACTIONS BETWEEN NIGHT; THE GAMES ROOM AND KIDS CLUB OPERATE FROM 9AM TO 10PM. ALSO, WE HAVE CHILDREN AND ADULT RECREATION FROM 9 AM. CHECK OUT OUR SCHEDULE!

  • WHAT ARE THE HOTEL RESTAURANT HOURS?

    COFFEE IS SERVED EVERY DAY, FROM 7AM TO 10AM AND OUR RESTAURANT WORKS WITH FREE BUFFET OR A LA CARTE. BUT DON'T MISS OUT, IF OUR RESTAURANT IS CLOSED YOU CAN TAKE ADVANTAGE OF OUR ROOM-SERVICE 24HOURS WITH SNACKS AND MANY OTHER DELICIATIONS!

  • DOES THE RESTAURANT MENU HAVE FOOD FOR RESTRICTIVE DIETS?

    WE PREPARE MEALS FOR INTOLERANT PEOPLE AND ALLERGICS TO ANY TYPE OF FOOD IN OUR HOTEL KITCHEN, YES, WITH ALL THE PRECAUTIONS FOR HYGIENE AND FOOD SAFETY. OUR PREPARATIONS FOR RESTRICTIVE DIETS ARE NOT 100% FREE, THUS, THEY MAY CONTAIN TRACES OF GLUTEN, LACTOSE, EGGS OR SOY.

  • WHAT ARE THE BEVERAGE OPTIONS AVAILABLE AT THE HOTEL?

    WE HAVE AN EXTENSIVE LETTER OF WINE, CHAMPAGNE, DRINKS AND BEERS, ALSO NON-ALCOHOLIC OPTIONS LIKE NATURAL JUICES AND COCKTAILS. OUR 24H ROOM SERVICE CAN TAKE ANY DRINK AVAILABLE IN OUR BAR TO THE COMFORT OF YOUR SUITE. IN YOUR ROOM'S FRIDGE YOU WILL FIND SOME BEVERAGE OPTIONS: WATER, SODA, BEER, SNACKS AND SOME APPETIZERS. DRINKS ARE ALL PAID SEPARATELY.

  • WHAT INCLUDES IN EVERY RATE?

    BREAKFAST IS INCLUDED IN YOUR RATE, ALSO THE USE OF THE HOTEL'S LEISURE AREAS SUCH AS OUTDOOR SWIMMING POOLS, GAMES ROOM, KIDS CLUB AND CINEMA. ALSO INCLUDES RECREATION AND MUSICAL ATTRACTIONS.

  • WHAT TIME DOES THE RECEPTION OPERATE UNTIL?

    OUR RECEPTION WORKS 24 HOURS EVERY DAY. TRANQUILITY AND SECURITY FOR YOU TO GO OUT AND ARRIVE WHEN YOU FEEL BETTER!

  • DOES THE HOTEL OFFER ROOM SERVICE?

    YES, WE OFFER ROOM SERVICE FOR GUESTS WHO WANT IN-ROOM SERVICE AND ENJOY THE WONDERFUL CUISINE AT SOLAR, THE SERVICE WORKS 24 HOURS.

  • IS THERE A TEAM THAT SPEAKS OTHER LANGUAGES?

    YES, OUR TEAM IS PREPARED TO ASSIST YOU IN 3 LANGUAGES: ENGLISH, SPANISH AND PORTUGUESE.

  • WHAT AMENITIES ARE PAID SEPARATELY?

    MASSAGE SERVICE; KIST PARTIES; ROMANTIC PACKAGES; EXCLUSIVE GAZEBO MEALS; TRANSFER AND TOURS; LAUNDRY.

  • WHAT DO I HAVE IN ALL APARTMENTS?

    AIR CONDITIONING; FRIDGE; TELEPHONE; ELETRONIC LOCK; ELECTRONIC SAFE; HAIRDRYER; WARDROBE/CLOSET; FREE BATHROOM AMENITIES; CABLE CHANNELS FLAT SCREEN TV; REST NET. (ELECTRIC KETTLE IN STANDAR AND SUPERIOR ROOMS / ESPRESSO COFFEE MAKER IN LUXURY AND SUPER LUXURY ROOMS).

  • EMAIL TO RECEIVE BOOKING CONFIRMATION REQUESTS?

    YOU CAN CONFIRM YOUR RESERVATION THROUGH OUR BOOKING CENTER:

  • WHAT TO BRING DURING THE STAY?

    IT IS RECOMMENDED LIGHT CLOTHING AND SWIMMING CLOTHES.

  • HOW IS THE WEATHER AND TEMPERATURE IN THE CITY?

    THE AVERAGE TEMPERATURE IN THE REGION IS 25 °C, THAT IS, COLD YOU PROBABLY WILL NOT BE WATCH.

  • TO MODIFY TIME OR DATE OF CHECK-IN OR CHECK-OUT?

    CHECK-IN AND CHECK-OUT TIMES ARE FIXED, CHECK-IN STARTS FROM 2PM; AND CHECK-OUT UNTIL 12PM ON THE DAY EXPECTED FOR DEPARTURE. FOR CHECK-IN BEFORE THE DETERMINED TIME, IT IS ONLY UNDER CONSULTATION OF AVAILABILITY ON THE SAME DAY OF BOOKING.

  • DOES THE HOTEL HAVE ACCESSIBILITY IN THE ROOMS AND IN COMMON AREAS FOR WHICH PASSENGER PEOPLE?

    YES, WE HAVE WHEELCHAIRS, ELEVATORS, SWIMMING POOLS WITH RAMPS AND ATTACHED APARTMENTS. IN ADDITION, WE ALSO OFFER AN APHIBIOUS CHAIR TO GUESTS WHO WANT TO TAKE A SEA BATH (BY PRIOR SCHEDULE), WITH THE ACCOMPANIMENT OF LIFEGUARDS OR FIRE DEPARTMENTS.

  • WHAT ARE THE TRANSPORT OPTIONS AT THE HOTEL LOCATION?

    OUR HOTEL HAS TAXIS AVAILABLE, YOU CAN ALSO USE UBER OR COLLECTIVE TRANSPORTATION (LOCAL PUBLIC). IN ADDITION, WE CAN REFER YOU TO VEHICLE RENTAL OFFERS AT THE RECEPTION.

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